3 Reasons Your Medical Practice Can Benefit From An After-Hours Live Answering Service

Posted on: 25 November 2015


If you are in the healthcare industry, you might have never thought about using the services of a live answering service for your practice. Your employees might answer the phone during the day, and you might have an answering machine that takes messages when your office is closed for the day. However, a live answering service can be a smart investment for your medical practice. These are a few reasons why. 

1. Let Your Patients Know That You're Always There

If there is one industry in which it's important to let your patients know that you're always there, it's the healthcare industry. Patients get sick on weekends or late at night when your office is closed for the day. In many cases, it might not be serious; however, patients will like being able to call your office line and talk to a live person, even if it's not someone who actually works for your office. Being able to talk to a real, live person at any time can give your patients peace of mind and can let them know that you are always there for them. 

2. Find Out About Important Cases

You may not always want to answer patient phone calls when you aren't working. However, there might be some situations that you do want to know about, such as if you have a patient who you are monitoring closely. With a live answering service, you can ask to be contacted with certain types of phone calls, such as if a certain patient calls or if the call seems to be an emergency. Your live answering service can then handle these calls and contact you when necessary. This is a great way to stay informed without having to be on call all the time.

3. Handle Appointments

If you have a live answering service (such as is offered by Security Services Northwest, Inc), you can take appointment scheduling calls at different hours of the day. Most live answering services will set up appointments for you, so if your patients call late or on the weekend, they can still get the appointment that they need set up.

As you can see, there is a good chance that your medical practice can benefit from a live answering service. These services are generally quite affordable but can provide many benefits, so if you want to enjoy these perks, now might be the time to look into an answering service that will handle calls after hours.